Call Center solution for better customer experience
With high flexibility and scalability, our professional Call Center solution can help all types of enterprises (SMEs, Startups, and others) to optimize their cost
Quick and easy setup, unlimited
scalability
of Call Center
Set up your Call Center in minutes
No incurred cost for hardware/IT operation. Log in and experience our professional Call Center solution.
Storing customer data
Save customer data with StringeeX contact using custom fields to identify customers, even as soon as they call. Save customer issues using tickets, allowing agents to track the entire process while handling customer issues.
Call Reports & Statistics
Access to overall reports of call monitoring, detailed reports of each call, receipts, agents, and campaigns. Quickly analyze generated reports to track the performance and outcomes of each agent in the Call Center.
Call Center features
Hotline
Set up various phone number types (1800, 1900, landline, mobile)
Interactive Voice Response (IVR)
Identify, segment, and route callers to the best-suited queue.
Conference call
Conference calls among supervisors, call agents, and customers.
Business hours
Customize Business hours for each center, group, or department.
Voice Mail
Allow callers to leave a voicemail in case all agents are unavailable or outside of business hours.
Forward-to-phone
Direct calls to agent’s personal phone number (when agents are out of the office or have no internet connection (Wifi, 3G/4G).
Transfer calls
Transfer calls to other agents, supervisors, queues, or IVR.
Automatic Contact & Ticket creation
Automatically create a ticket for each call with the information of the contact. Agents can share contacts and tickets with other agents for support.
Automatic Call Distribution (ACD)
Automatically distribute calls to the agent in charge, the last agent supporting the customer, or assigned/priority team/department.
After-call work
Give agents wrap-up time to complete follow-up tasks after each customer interaction before starting a new call.
Queue
Give callers the option to remain in queue: voicemail, music, recall option…
Real-time Monitoring
Monitor calls, agents, queues, and PBX’s performance.