Core Features
Stringee PCC API was built 100% based on the Stringee Call API, integrating all the best features and more.
Integration compatibility
Compatible with every CRM/ERP/Web/App/etc.
Call distribution to specific agents
Customize agent groups for each call, correctly designate the appropriate agent to their customer.
Call events
Save the information of every call, record the call, and create customized reports.
Customize call out rights
Set customized rights for each agent, number, etc.
Other Features
IVR
Fully-customizable nodes and steps with unlimited transition between one another.
IVR to Queue
Move from IVR to different queues or allow specific customers to bypass the IVR and go straight to queue.
Number
Multiple hotline numbers can be supported and each can be customized to direct customers to IVR or different queue lines.
Queue
Support multiple queues
Group
Support multiple agent groups
Group Priority
One queue can support multiple agent groups; groups can be set to receive calls based on set rules and priority level.
Customer Priority
Each customer can be ranked at different priority levels; prioritized customers in the queue are serviced first.
Business hours
Set business hours and create notifications for after-work hours.
Call recording
Enable separate recordings for each queue.