Mini CRM Solution for business
All features and functions of the mini CRM are integrated with Call Center/Contact Center to help store and manage customer data effectively.
Manage sales activities automatically, users just need to follow simple steps to key in data
Store and manage customer profiles
Allow automation of customer management, including: data collection, categorisation (customers, partners, suppliers, distributors).
Tracking interaction history: customer classification by potential, importance, type of enterprise, contact information.
Arrange & manage appointments and customer interactions
Allow agents to follow interactions with customers by scheduling calls, appointments and keeping track of interaction history over time.
The feature of task manager and smart task notifications would increase agent’s productivity of communication with customers and help avoid omitting customer information.
Real-time statistics and reports
Detailed reports help agents track customer interaction history, sales chances, and closed deals. This would provide comprehensive insights for increasing sales & marketing effectiveness.
Mini CRM features
Individual customer management
Allows management of information and interaction history of customers individually.
Business customer management
Allow management of information and interaction history of customers.
Dynamic information field
Allow modification of customer information and tickets.
Import/export by API- Excel
Allow import/export of customer databases through excel files.
Manage tickets by customer
Track customer interaction history.
Lead classification
Allow classification and prioritization of customer status through suitable channels based upon the nature of the enterprise.