Outbound Call Center
An automatic dialer allows the maximization of an outbound call campaign’s effectiveness.
Quick and effective communication with your prospective customers
Smart dialer
Allow multiple outbound calls from various channels all at once to optimize agent’s working time and the rate of successful cold calls. Automatically recognise and remove spam calls, busy lines, and fake numbers that typically take up 1/3 of an agent’s working time.
Integrate quickly with Call Center and CRM/ERP Software
Our solution quickly integrates the automatic dialing system into any Call Center or Contact Center. Integrated APIs support outbound campaigns through any available software or third-party software (CRM, ERP…).
Manage campaign with ease
We offer complete detailed reports and statistics on all campaign metrics (Customer reports, call reports, calling time…).
Outbound Call Center features
Campaign Management
Create and manage multiple campaigns at once; upload customer data, add or remove agents, set the target calling metrics for agents.
Manual dialer
Allows agents to proactively select campaigns and receive customers, make calls to the customers (manually).
Preview dialer
Preview dialer allows agents to preview customer information before making calls.
Predictive dialer
A predictive dialer calls multiple numbers at one time (using algorithms). As soon as a customer answers, an agent is connected to them.
Progressive dialer
Automatically dialing a number from a call list until it finds an available agent that will receive the customer’s call.
CRM integration
Automatically create tickets for users' messages on Zalo OA and distribute tickets (zalo messages) to agents following set rules: See sales manager, see last agent, prioritize online agents…
Sales follow-up
When the call-out campaign is carried out but fails to make an outbound call and the customer calls back, the system will automatically transfer the call to the agent in charge.
Import file excel
Import customer data from excel files and create corresponding contacts in the system.
Reports
Offer complete and detailed reports of campaigns.